Follow-up messages and support chat scripts

What to send when your appeal disappears into silence.

Stuck? Skip the letters and send your case to people who do this every day.

A follow-up is useful only when it adds something: a new document, a reference number, or a request routed to a human. Here are the versions that do that.

Live support chat (Meta Verified)

Hi, thanks for helping. My Instagram account @[username] was disabled on [date] after an automated review. I believe it's a mistake. I have already completed identity verification. My Facebook account is in good standing. Could you please request a manual review of the decision? Reference: [number if any].

Keep one ticket open. Opening several splits your case.

Follow-up email to a support thread

Hello, I'm following up on case [number] about @[username]. Since my appeal I've [new fact: uploaded ID / removed the app / secured the email]. Please let me know if anything else is needed. Thank you.

After a denial

Hello, my appeal for @[username] was declined on [date]. Could you tell me which content or activity led to the decision? I'd like to understand it and correct anything needed.

If the in-app path is closed, there may be outside routes. Read escalation options and, for EU users, the Appeals Centre Europe guide.

Tired of chasing tickets? UnbanPro deals with Meta for you.

How long to wait before following up

Give a first appeal a reasonable chance. If the date in your letter passes with no reply, follow up once with something new. The follow-up generator writes a final notice that refers to your first letter and sets a short deadline.

Where follow-ups land

Meta Verified chat: the fastest way to reach a person, if you can subscribe on a working profile.
Email threads from support cases you already have
Tracked post to Meta's legal address, for formal notices. See sending a legal notice.

Questions people ask

Is it spam to follow up?

Not if it's spaced out and adds something new. Repeating the same text adds nothing.

Should I mention UnbanPro or a lawyer?

Only if it's true. Say what you will do next and make sure you'll actually do it.